The Customer Service of McDonald´s Essays - 1005 Words

For many important and well known companies its people are most important asset. For McDonald’s this applies as well. Employees who demonstrate positive attitudes and ability of commitment strive to be number one in customer satisfaction. For this same reason, McDonalds’s restaurants focus on attracting and hiring the best and at the same time provide the best place to work. Unfortunately McDonald’as well as other companies have to experience staff turnover. Many of these reasons consist of changing careers, going back to school, leaving the area, and even new opportunities they are offered. Although, it can be very expensive to recruit and train staff to reduce turnover, McDonald’ reinforces these steps and makes sure they choose wisely†¦show more content†¦In order for McDonald’ to ensure committed employees who will deliver outstanding service, McDonald’ script and interview guide that can help them predict how an aspiring applica nt past behavior is most likely to influence future performance with McDonald’s. It also uses a fact-based decision making process. These questions they provide looks for actual events situations instead of letting applicants give their general response. A very interesting and unique way for selection process I believe is how McDonald’s interviewers look for behavioral evidence in the applicants life history and depending what it is they see if it fits with the requirement of the job. Once that process is completed the interviewers will rate the applicant’s responses and will offer jobs to those who earn the highest ratings. Another interesting way McDonalds utilizes selection process is by promoting the hourly paid employees and selecting those that qualify to move up. The selection process at McDonalds includes an initial online psychometric test which produces an initial score. Once that is completed, the applicant will go to their first stage interview and gets offered by the interviewer â€Å"On Job Experience† known as OJE. The OJE is a 2 day process in a restaurant. The OJE serves to evaluate the candidate’s customer serviceShow MoreRelatedCustomer Service At Mcdonald s And Burger King1472 Words   |  6 PagesCUSTOMER SERVICE IN THE FAST FOOD INDUSTRY Introduction McDonald’s and Burger King are leading restaurants in the fast food industry and are both committed to delivering excellent services to the customers. In the two fast food stores, there are differences in terms of the kind of food they prepare and the services they offer in the food stores. I a privileged to dine in the two restaurants at a time and made some few observations regarding the services they offer. At McDonald’s they usually engagedRead MoreMcdonald s Impacts Of Globalization And Technology1315 Words   |  6 PagesAbstract McDonald s is a privately owned company that is part of a food industry that is consistently evolving with strategic management and strategic competitiveness at the forefront. McDonald s goal is to be a pioneer in delivering exceptional customer service in meeting the needs of their customers with quality and affordability. This research will present McDonald s impacts of globalization and technology. The industrial organization model will be discussed to determine steps needed to maximizeRead MoreVision And Mission Of Starbucks Essay1235 Words   |  5 PagesUniversity Vision and Mission Statements McDonalds is the largest fast-food chain, which serves more than 160 countries in the world. The firm grew gradually in the last two decades in terms of market shares, revenues, and its franchise restaurants in the United States and worldwide. Furthermore, the fast-food chain believes that its mission and vision statements will provide and demonstrate the firm?s belief, philosophy, culture for its customers and stakeholders in the long-term. RegardingRead MoreChannels of Distribution: McDonalds.871 Words   |  3 Pagestheory of distribution strategy with the underlying real life examples of McDonald s fast-food restaurants. The aim is to discuss McDonald s distribution channel and the way in which this fast-food restaurant chain gets its products to the market. In the theory of the Marketing Mix, place (distribution) determines where the product will be sold and how it will get there. In fact, as noted on www.mcdonalds.com, McDonald s is the leading global foodservice retailer, with more than 30,000 local restaurantsRead MoreMcdonalds vs Burger King1374 Words   |  6 Pagesat home. This is the main reason behind the tremendous success of fast food giants such as McDonalds and Burger King. McDonald s Corporation is the world s largest chain of hamburger fast food restaurants, serving around 68 million customers daily in 119 countries. Headquartered in the United States, the company began in 1940 as a barbecue restaurant operated by the eponymous Richard and Maurice McDonald; in 1948 they reorganized their business as a hamburger stand using production line principlesRead MoreMcdonald s The World s Biggest Chain Of Hamburger Fast Food Restaurants Essay1585 Words   |  7 PagesMcDonald s is the world s biggest chain of hamburger fast food restaurants, serving around 68 million customers every day in 119 nations crosswise over 35,000 outlets. Founded in the United States in 1940, the organization started as a grilled restaurant worked with Richard and Mau rice McDonald. In 1948, they redesigned their business as a hamburger stand utilizing generation line standard. Ray Kroc joined the organization as an established agent in 1955. He in this way acquired the chain fromRead MoreMcdonald s Of New Zealand Essay1648 Words   |  7 PagesCompany Background And History Here I choose a McDonald s of New Zealand for my assignment. I choose this organization because it is very up growing organization of New Zealand. The biggest reason for choosing this organization is that because I am working here and I know much more about that. It all began in the USA in 1954 with a milkshake machine salesman named Ray Kroc. Ray received an order from the McDonald brothers hamburger outlet in California. He was fascinated by their operation - theRead MoreMarketing Is The Organization Of The Sale Of A Product Essay1109 Words   |  5 Pagescommercial. The commercial processes involved in promoting and selling and distributing a product or service. Define of promotion: Promotion means increasing customer awareness of a product or brand, increase sales and create brand loyalty. A promotion is an attempt to make a product or event popular or successful, especially by advertising. Role of promotion (McDonald in New Zealand) McDonald s in New Zealand, they are committed to using the highest quality ingredients, all beef pattyRead MoreBranding : Mcdonald s Kentucky Fried Chicken ( Kfc )1471 Words   |  6 Pagescorporation promotes its products or service. The concrete process involves in giving a particular name and image to goods and services so that they can establish significant presences in market and customers minds. Two examples of branding are McDonald s Kentucky Fried Chicken (KFC). The effectiveness of branding depends on the perspective of different consumer groups. For middle class people, McDonald s is more appealing. On the one hand, one emphasis of McDonald s branding is updated . For exampleRead MoreCompare the Quality Management of Mcdonalds Restaurants and Kentucky Fried Chicken1240 Words   |  5 Pagesbusiness evolves and customer service standards are set ever higher, it is no longer possible for the training of frontline staff to concentrate solely on providing specific skill sets or outlining required practices in the workplace. Nowadays, employees must also be shown how to develop the desired mindset, so that they can then be trusted to use their initiative when solving problems and interacting with clients. Both McDonald and KFC are focus on promoting the quality customer services in order to foster

Why All San Franciscans Should Switch - 1039 Words

Why All San Franciscans Should Switch to CleanPowerSF Lawrence M. Ling Author Lawrence M. Ling is a Project Pull Mentor’s Assistant in the Policy and Government Affairs Team of the San Francisco Public Utilities Commission. He is an undergraduate student at the University of California: Los Angeles who majors in Political Science, and he strongly believes that CleanPowerSF is the best solution to the growing trend of global warming. Why should all residents in San Francisco switch to CleanPowerSF? But hold on, wait: you must be wondering what it is. In the thriving city of San Francisco, there is a Community Choice Aggregation (CCA) program called CleanPowerSF administered by the San Francisco Public Utilities Commission (SFPUC). The broad goal of this program is to provide cleaner and cheaper energy opposed to current plans by investor-owned utilities (IOU) like Pacific Gas and Electric Company (PGE). In order to explain the first reason why CleanPowerSF is beneficial, I will begin with this question. Have you ever seen smog in major California cities like Bakersfield, Fresno, or Los Angeles? For many people, the answer is â€Å"Yes. I see it everywhere!† You can indeed find smog in these cities, but pollution actually exists in nearly every major city. The pollution that glooms over those cities, which is caused by greenhouse gases, may lead to various types of short-term health issues like coughing and throat or chest irritation. Likewise, high levels of ozone can irritate

Vigilance Awareness Free Essays

As you are well aware, there is an increasing concern about corruption eroding the basic values of life. It has not only a negative effect in social dynamics but also erodes the value system established in the country. It is important that the younger generation who has to play a pivotal role in the development of the country needs to be educated on the urgency to fight against such unethical practices. We will write a custom essay sample on Vigilance Awareness or any similar topic only for you Order Now In general, Vigilance awareness means awareness about the rights and duties of the individual in curbing corruption – both social and economic. It is a precaution to break corruption being aware of the corruption. Now-a-days, vigilance awareness week is celebrated for developing the social awareness amongst the people. When we are cheating in exams we think that we are very brilliant guy. But we don’t realize that we are leading a step towards an evil – corruption at our individual level. We are not aware of the affects of our works which lead to devastate the social and economic conditions of our country. Now the question arises, why we have to be aware from this corruption? Why corruption is compelling us to be more aware and aware. Because corruption is found to be one of the most damaging consequences of poor governance system. It is characterized by lack of both transparency and accountability. Corruption lowers investment, hinders economic growth and human development. It is one of the factors responsible for poverty. That’s why we have to be vigilantly aware. If we found a cheating anywhere, we should immediately lodge a complaint. But many of us think that what is the need of lodging a complaint. If we oversight the corruption, it will be repeated again again and lead to big scam. Hence, vigilance awareness is required to identify and check the fraud and disorderness. How to cite Vigilance Awareness, Papers

Benefits of International Students In Canada - Myassignmenthelp.Com

Question: Discuss about the Benefits of International Students In Canada. Answer: Introduction Pursuing study in Canada is a big achievement for international students. The education systems offer quality upbringing of their future. There are lots of Canadian universities where commonwealth nation accepted degree has been given. The range of education and its variety is noticed in this nation. Degree, diploma, graduate, postgraduate and Ph.D. courses are provided in those educational institutions (canadim.com). The quality education system, lower tuition fees and safe and secure institutions are the main attraction of the country. Tourists are attracted by the beauty of the nation but the academic facility that Canada provides to their internal and international students are noteworthy from the academic perspective. Benefits for International students The country is leading the information technology from all around the globe also students are eager to join their universities for the development of knowledge and understanding of their future outcomes. There are several opportunities that students have got and they grab those chances for their educational development. Advanced quality education Quality education is provided by the Canadian universities is high in quality and students getting enough chances to maintain their academic standard by this process. For the successful academic career, high quality education is important and students in those universities have got those opportunities as well (canadim.com). Affordable education As Canada is in the western develop world so their education cost is competitively lesser than the other western counterpart (Gui et al.). There is some education coursed that need the high amount of money but most of the general courses and tuition fees are so affordable that international students can pay this amount of money. Internationally recognized There are many universities in Canada like McGill University, University of Waterloo, University of Toronto and the University of British Columbia who has their education reputation in all over the world so defiantly students would go there for their education. Those universities provide the diploma certificate also which are globally recognized (canadim.com). Multicultural society Canada mainly features English and French language as this is the major language that has initiated in the country. The assimilation of food and recreation is the major cultural collaboration that country has done for the blending of multi-cultural state (Gribble et al.). Ethnic rituals, study all these processes are mixed at one of time and students are the medium of this assimilation. Research opportunities In the education system in Canada, research opportunities are better than any other countries as there are certain areas like telecommunication, agriculture, computer technology, environmental science, medicine where Canada is providing their bets knowledge and for that reason students from those universities have gained enough knowledge about the subject so that they can peruse the research also (Hawthorne and Lesleyanne). Work with Study There are certain students who have to do some part-time work for their sustenance. There are some other financial factor needs for the lifestyle so this is the reason; they have to earn money but most of the cases universities are creating the problem for students (Luo et al.). But in Canada, this problem is not validating as universities over there access permission to their students to work at their spare time. Figure 1: International student rate in Canadian Universities (Source: Canada immigrants) Permanent Canadian Some of the student who is doing their post-graduation and then tries to settle in Canada, for the Canadian government was doing the favor as they can access their permanent residence form with ease (Hawthorne and Lesleyanne). The application form accessed by the Entry immigration selection system and the system evaluates the student capacity and that ensure the certificate and the efficiency of the student. High employment rates Job opportunities are high in Canada and almost 5000 global collaboration agreement has been initiated in the country. Therefore, international students can access the opportunity as Canada imposed their job opportunities in industry-specific jobs, so more students can involve this process and that impacted over the high employment rate in Canada (Urban et al.). Visa opportunity and Visa approval Canadas International Education Strategy is the most important strategy that has been initiated by the Canadian government. The government has prioritized the education for the Canadian people and for that reason; all the people over the country follow the same. The perspective is important for the international students who are trying to allow in Canadian universities. Visa issue has been solved in an effective way and in any case, the visa is needed for the education accession, the government allows the case for a prime operation (Houshmand et al.). There are some legal stages that have been maintained by the students and certain decorum the student has to follow, other than it is quite an easy process to get a visa. Healthy environment Canada has four diverse seasons all the seasons are quite fruitful for the students. As the international students from different countries and their ecological balance are different so they can enjoy all these seasons in Canada and can grab the academic opportunities that will evaluate their future upbringing (Gui et al.). University Scholarships and Government initiation The Vanier Canada Graduate Scholarship is the world-class scholarship initiated by the Canadian universities for the international Ph.D. students. The scholarship almost grants $50,000 annually for three years. Concordia University Undergraduate Scholarship is another range scholarship system for the international undergraduate student and the process involves 193 students to pursue the program (Liang and Wenzhuo). Canadian Commonwealth Scholarship Programme has been funded for the international student to help them in foreign affair section and the programs offer $10,000 to each student who enrolled in this program. Conclusion Canadas economy is benefited for the accumulation of more international students in their nation as these students have spent almost $8 billion in Canada and that help in case of enhancement of Canadian economy. Canada also provides the world-class universities and safe and secure residential process for students that also support students to pursue their studies in Canada. Therefore, there are lots of advantages provided by Canada and their government is so supportive students can rely on the nation and this is the best part of the country. References Canadim.com. "BENEFITS OF STUDYING IN CANADA | INTERNATIONAL STUDENT CANADA."canadim.com. N.p., 2017. Web. 1 Dec. 2017. Gribble, Cate, and Norah McRae. "Creating a Climate for Global WIL: Barriers to Participation and Strategies for Enhancing International Students Involvement in WIL in Canada and Australia."Professional Learning in the Work Place for International Students. Springer International Publishing, 2017. 35-55. Gui, Yongxia, Saba Safdar, and John Berry. "Mutual intercultural relations among university students in Canada."Frontiers: The Interdisciplinary Journal of Study Abroad27 (2016): 17-32. Hawthorne, Lesleyanne. "Labour market outcomes for migrant professionals: Canada and Australia compared." (2016). Houshmand, Sara, Lisa B. Spanierman, and Romin W. Tafarodi. "Excluded and avoided: Racial microaggressions targeting Asian international students in Canada."Cultural Diversity and Ethnic Minority Psychology20.3 (2014): 377. Liang, Wenzhuo. "Understanding the Role of Weibo in Health-?seeking Process of Chinese International Students in Canada." (2015). Luo, Jiali, and David Jamieson-Drake. "Examining the educational benefits of interacting with international students."Journal of International Students3.2 (2013): 85-101. Urban, Ewa L., and Louann Bierlein Palmer. "International students as a resource for internationalization of higher education."Journal of Studies in International Education18.4 (2014): 305-324.